--- title: How to include customer signature on the ticket/receipt? description: "If you wish for the customer to sign their receipt to store their confirmation, please contact support@spalopia.com to activate the setting that will allow you to do the following: Before finalizing t" --- [Skip to content](https://help.spalopia.app/en/centro-de-ayuda/how-to-include-customer-signature-on-the-receipt#main-content) - [English](https://help.spalopia.app/en/centro-de-ayuda/how-to-include-customer-signature-on-the-receipt) - [Español](https://help.spalopia.app/es/centro-de-ayuda/cómo-incluir-la-firma-del-cliente-en-el-ticket-de-caja) English Show submenu for translations [![spl-siana-imagotype-color.svg\]](https://help.spalopia.app/hubfs/spl-siana-imagotype-color.svg)](https://sianabyspalopia.com/) Open main navigation Close main navigation - - [English](https://help.spalopia.app/en/centro-de-ayuda/how-to-include-customer-signature-on-the-receipt) - [Español](https://help.spalopia.app/es/centro-de-ayuda/cómo-incluir-la-firma-del-cliente-en-el-ticket-de-caja) English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support center](https://help.spalopia.app/en/centro-de-ayuda?hsLang=en) 2. [Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en) 3. [Point of Sale Operation](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#point-of-sale-operation) # How to include customer signature on the ticket/receipt? If you wish for the customer to sign their receipt to store their confirmation, please contact support@spalopia.com to activate the setting that will allow you to do the following: Before finalizing the transaction, you will see the option for **Signature**. > ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-00-42-7227-PM.png?width=432&height=436&name=image-png-Jun-26-2024-04-00-42-7227-PM.png) Clicking on this field will open a new pop-up window with the following details: **1.** Purchase Summary > ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-07-37-5856-PM.png?width=309&height=374&name=image-png-Jun-26-2024-04-07-37-5856-PM.png) **2.** Field for digital signature and QR code, in case you wish to read it on an external device (Tablet or mobile) to offer it to the customer. > **![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-09-08-4663-PM.png?width=339&height=384&name=image-png-Jun-26-2024-04-09-08-4663-PM.png)** After saving and finalizing, the signature will be included on the receipt. > ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-11-10-8479-PM.png?width=212&height=527&name=image-png-Jun-26-2024-04-11-10-8479-PM.png) In case the signature is saved incorrectly (for example, if the customer saves it halfway through signing), you can reset the signature field at the following path: **Point of Sale \> Orders \>** Locate the corresponding transaction and expand the quick edit options on the right **\> Signature**: > ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-13-25-7034-PM.png?width=688&height=166&name=image-png-Jun-26-2024-04-13-25-7034-PM.png) This will open the following screen, allowing you to delete the signature to redo it, and you can rescan the QR code if necessary. > ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-15-21-5057-PM.png?width=522&height=354&name=image-png-Jun-26-2024-04-15-21-5057-PM.png) After rectifying, to obtain the new receipt, you can go to **Point of Sale \> Reports \> POS Journal Role** click on the transation and select **Print view** > **![](https://help.spalopia.app/hs-fs/hubfs/image-png-Jun-26-2024-04-17-18-2882-PM.png?width=688&height=169&name=image-png-Jun-26-2024-04-17-18-2882-PM.png)** If you have any questions during the process, please do not hesitate to contact us at support@spalopia.com. - 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