---
title: How to edit an existing booking?
description: Learn how to edit an existing booking from the Agenda or Records, update services, assignments or prices, and decide whether to notify the customer of the changes.
---

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# How to edit an existing booking?

If you want to edit a booking that has already been scheduled, you can locate it either from the **Agenda** or from **Records \> Appointments**.

- **From the Agenda**  
    - Find the appointment in the Agenda.
    - Click on it.
    - Click again on the edit (pencil) icon to open edit mode.
      
      ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Dec-29-2025-03-32-39-0788-PM.png?width=670&height=220&name=image-png-Dec-29-2025-03-32-39-0788-PM.png)
- **From Records \> Appointments** 
    - Go to **Records \> Appointments.**
    - Enter the booking reference in the Search by code field or use the available filters.  
      👉 How can I view a list of appointments?
    - Once the booking is located, click the pencil icon or View / edit in the Agenda.
      
      ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Dec-29-2025-03-33-33-8365-PM.png?width=471&height=223&name=image-png-Dec-29-2025-03-33-33-8365-PM.png)

With the booking open, you can update the following details:

- Appointment date and time
- Booked service
- Assigned employee
- Assigned resource
- Customer group or sales channel
- Internal comments

##### What happens if the change affects the price?

If you change the **customer group** or **sales channel** and this implies a different rate, the system will display two warnings:

- A notice at the top of the booking indicating that a price change may occur.  
  ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Dec-29-2025-03-37-56-5033-PM.png?width=670&height=94&name=image-png-Dec-29-2025-03-37-56-5033-PM.png)
- A message in the appointment with two options:  
  ![](https://help.spalopia.app/hs-fs/hubfs/image-png-May-02-2025-09-38-54-7681-AM.png?width=670&height=102&name=image-png-May-02-2025-09-38-54-7681-AM.png)

- - **Apply new**  
      The price is automatically updated according to the new rate.
    - **Keep rate**  
      The original price is kept, even if the customer group or channel has changed.

##### How to notify the customer of the changes?

Before saving the appointment, you can enable the **Inform the customer** option so the customer receives an email with the applied changes.

> ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Dec-29-2025-03-39-38-5108-PM.png?width=369&height=215&name=image-png-Dec-29-2025-03-39-38-5108-PM.png)

 

💡 **Tip**: If the changes are only internal (for example, a change of employee, resource, or internal comments), it is recommended not to enable the notification to avoid confusing the customer.

 

Once you have reviewed all the information, remember to **SAVE** the changes before leaving the appointment.

 

📩 If you have any questions during the process, please write to [soporte@spalopia.com](mailto:soporte@spalopia.com)[mailto:soporte@spalopia.com](mailto:soporte@spalopia.com)

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