How do I access the back office?

To access the back office with your user, you first need to reset the password. This way, you can set your own password securely and privately.
✋ Important: these steps are only valid for users created with a real email address (for example, @spaname.com or @gmail.com).

📌 Note: this process cannot be used to create a new user. If your center is already active and you need one, contact a user with the Spa manager role.

How do I reset the password?

1. Open the link you have received.
2. Click Request new password.
3. Enter the confirmed user email address.
4. Follow the instructions in the email you will receive to reset your password.

⚠️ Warning: you will only receive the email if the address you have entered is real and is already registered in the back office. 

What should you do if your user does not have a real email address?

If your user has been created only as an access user, with a fictitious email address, you cannot reset the password with these steps. Contact a user with the Spa manager role so they can reset it for you.

📩 If you have any questions during the process, please do not hesitate to write to us at soporte@spalopia.com