¿Cómo canjear un bono regalo en la nueva versión del Punto de venta? (en)

Siana allows you to manage voucher redemptions flexibly, making it easy to adjust both the value discounted from the ticket and the balance consumed from the voucher itself to avoid accounting discrepancies.

When a customer arrives for their appointment with a Gift Voucher purchased at the center's reception or through the Booking Engine, the payment must be processed following the standard procedure but applying the technical variations detailed below.
👉 How to charge a reservation in the Point of Sale?

📌 Note: If the Gift Voucher was purchased through Spalopia.com, the specific procedure in this manual must be followed.
👉 How to redeem a Spalopia.com gift voucher through the Point of Sale?

How to send a reservation to the Point of Sale?

1. Access the Agenda.

2. Locate and open the reservation where you wish to redeem the voucher.

3. Click on Point of Sale so the system automatically redirects you to the sales screen.
   📌 Note: In the reservation (Agenda), the first "Point of Sale" button sends only the selected appointment. The second one transfers all appointments under the same Locator.
   🔍 How it works: If this is the first transaction of the day, the system will ask to confirm the Cash float before continuing.
   👉 How to change the cash opening amount?

How to review the reservation services?

Once inside the Point of Sale, you will see the services loaded from the reservation or appointment.

1. Verify the services loaded from the reservation once inside the Point of Sale.

2. Check that the amounts and concepts are correct.

💡 Tip: If the bottom button of the reservation in the Agenda was used to send it to the Point of Sale and the voucher does not cover all services, delete the extra lines by clicking the cross on the right. Those services can be charged in a subsequent sale.

How to apply the Voucher Locator?

1. Click the Voucher button, located at the bottom right of the screen.

2. Enter the full Locator of the voucher (five letters + nine numbers).

3. Click Add.
   🔍 How it works: After this action, a second line will be automatically generated with the Voucher ID and its amount. If a new line is not generated, the voucher may have expired or the entered Locator might be incorrect.
   📌 Note: If a client requests to redeem an expired voucher and the center authorizes an extension, the validity can be modified by going to Records > Gift Vouchers and editing the date directly from the voucher confirmation using the pencil icon. After saving the changes, the voucher will be updated and available for use in the Point of Sale.

4. Simultaneously, a pop-up window will open with the voucher breakdown where the following fields must be defined:
   

   1. Amount to apply to the ticket: Indicates the actual amount of the transaction.

   2. Amount to redeem from the voucher: Indicates how much balance is deducted from the total value of the voucher.

🔍 How it works: This difference allows for adjustments when the service amount does not match the balance you wish to consume from the voucher.
There are two common scenarios:

1. 1. Partial redemption: If the person only consumes part of the voucher, enter the same amount in both fields. The voucher will keep the remaining balance for a future visit.
      💬 Example: If the ticket is € 50 and the voucher has € 100, you must enter € 50 in both fields.
      👉 How to configure a voucher with multiple sessions?
      👉 How to schedule sessions from a Gift Voucher?

   2. Full redemption: Enter the amount of the service to be discounted in the current sale in Amount to apply to the ticket and indicate the total balance to be consumed in Amount to redeem from the voucher. With this configuration, the voucher will be left with zero available balance.
      💬 Example: If a service is priced at € 100 but the voucher was sold for € 80 during a promotional campaign, you should enter € 80 in Amount to apply to the ticket and € 100 in Amount to redeem from the voucher to leave its balance at € 0.
      
      📌 Note: Even if the voucher was sold for a lower amount, the system keeps the actual value of the associated service as a reference to correctly record the redemption.

How to finalize the payment?

✋ Important:  Because a voucher redemption generates a Non-fiscal document (Delivery Note)—since the service was paid for at the time of the voucher purchase—and a direct sale generates a Simplified invoice, it is not possible to mix a voucher redemption and a cash or card payment in the same transaction. Therefore, there are two procedural options:

1. If the voucher covers the total: Carry out the redemption process described normally.

2. If the customer must pay a difference: You must first complete the voucher redemption and, in a second operation, charge the remaining amount.
   👉 How to register a deposit? | Module: Point of Sale

To complete the transaction, you must also:

1. Verify that the data in the dropdown is correct and click Confirm.
2. Choose the Seller. Select the name of the professional managing the redemption.
   👉 How to register a seller?

3. Click on the Document Type field and select the non-fiscal type created for redemptions.
   📌 Note: If you do not have a specific document type for redemptions, write to soporte@spalopia.com so it can be properly set up.

4. Click Pay, without selecting any additional payment method.

💡 Additional Information

• All redemptions generate a Delivery Note for €0, as the economic operation was already recorded at the time of the original voucher purchase.
• You can track all redemptions from Records > Gift Vouchers.
  👉 How can I see a list of gift vouchers?
• If you need to redeem vouchers from Spalopia.com or external platforms (e.g., Groupon or Aladinia), contact soporte@spalopia.com to configure the corresponding payment methods.

📩 If you have any questions during the process, please do not hesitate to write to us at soporte@spalopia.com.