---
title: How do I create and modify back office access users?
description: Learn how to create back office access users from CRM > Professionals, assign them centers and roles, and modify their details whenever you need to.
---

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# How do I create and modify back office access users?

From **CRM \> Professionals** you can view and manage all users with access to the back office.  
✋ **Important**: you need a user with the **Spa manager** role to create or modify access users.

This management lets you control who can access the tool and with which permissions, whether you work with individual users for each professional or with a shared user for the center. It is useful when someone joins the team, when their duties change or when you need to update their access details.

##### What other users appear in the list?

In addition to access users, the list also shows the users of the workers who have been added to configure the **Agenda**.

These users have no role associated, so they cannot access the tool unless you modify their configuration manually.

⚠️ **Warning**: do not delete these profiles. If you delete them, all the records associated with their appointments, such as commissions or statistics, are lost.  
👉 [How to create and configure an employee?](https://help.spalopia.app/en/centro-de-ayuda/how-to-create-and-configure-an-employee?hsLang=en)

##### How do I add a new access user?

1. Go to **CRM \> Professionals**.
2. Click **Add new**.
3. Enter the **Name** and **surnames**.
4. Enter the **Date of birth** (optional).
5. Select the **Gender** (optional).
6. Select the **Language** in which the user will receive email notifications.
7. Enter the **Email**.
   
   📌 **Note**: you can use a real address or a fictitious one with the format *nombre.user@spalopia.com*.  
   ⚠️ **Warning**: if you assign a real email address to an employee created in the **Agenda**, they will receive all notifications and updates about their appointments.
8. Enter the **Phone** (optional).
9. Check the **Channel**.   
   📌 **Note**: by default, the channel set is **Reception**.
10. Enter the **Password** that will be used to access the back office.
    
    📌 **Note**: if you associate a real email address, the user will be able to set their own password securely and privately.   
    👉 [How do I access the back office?](https://help.spalopia.app/en/centro-de-ayuda/c%C3%B3mo-acceder-al-back-office?hsLang=en)
11. In **Access to centers**, select the center the user will have access to.
    
    🧩 The option to access the **Point of sale** depends on the center’s current subscription.  
    💡 **Tip**: if you work with a chain back office, select all the centers the user will be able to access.
12. In **Roles**, select the role you want to assign to the user.
13. Save the changes.

##### What roles can you assign to a user?

The role determines which parts of the tool the user can use.  
You can assign the following roles:

- ***Spa manager***: full access to the **Agenda**, the **CRM**, the configuration and the **Reports**. If the center has the **Point of sale** subscription, they also have full access to this module.
- ***Spa reception***: access to the **Agenda**, to creating and editing bookings and to the booking and voucher lists. If the center has the **Point of sale** subscription, they can charge bookings and products and sell gift vouchers, although their access to the module’s reports is limited.
- ***Spa staff***: access to the **Agenda** with all appointments visible.
- ***Spa employee***: access to the **Agenda** with only their own appointments visible.

##### How do I modify a user or their role?

1. Go to **CRM \> Professionals**.
2. Find the user you want to modify in the list.
3. Click the green icon on the right of the user’s row to open their profile.
4. Modify the details or the role you need.
5. Save the changes.

 

 📩 If you have any questions during the process, please do not hesitate to write to us at [soporte@spalopia.com](mailto:soporte@spalopia.com) 

- [Configuration and settings](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#main-content)

    - [Basic Configuration](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#basic-configuration)
    - [Advanced Configuration](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#advanced-configuration)
    - [Payment Methods](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#payment-methods)
- [Agenda](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#main-content)

    - [Resources](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#resources)
    - [Reservations](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#reservations)
    - [Employees](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#employees)
    - [Treatments](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#treatments)
    - [Packs](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#packs)
    - [Settings](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#settings)
- [Online Booking/Sales Engine](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#main-content)

    - [Reservations](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#reservations)
    - [Tips](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#tips)
    - [Settings](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#settings)
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- [CRM](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#main-content)

    - [Groups and Channels](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#groups-and-channels)
    - [Employee](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#employee)
    - [Online pre check-in](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#online-pre-check-in)
- [Reports](https://help.spalopia.app/en/centro-de-ayuda/reports?hsLang=en#main-content)

    - [Reports](https://help.spalopia.app/en/centro-de-ayuda/reports?hsLang=en#reports)
- [Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#main-content)

    - [Point of Sale Operation](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#point-of-sale-operation)
    - [Products](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#products)
    - [Configuration | Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#configuration-point-of-sale)
- [Integrations](https://help.spalopia.app/en/centro-de-ayuda/integrations?hsLang=en)
- [Statistics](https://help.spalopia.app/en/centro-de-ayuda/statistics?hsLang=en)

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