---
title: How to collect payment in the new version of the Point of sale?
description: "Learn how to collect payment in the Point of Sales: choose the document type, see the payment methods it accepts and complete the transaction without errors."
---

[Skip to content](https://help.spalopia.app/en/centro-de-ayuda/how-to-collect-payment-new-point-of-sale#main-content)

- [English](https://help.spalopia.app/en/centro-de-ayuda/how-to-collect-payment-new-point-of-sale)
- [Español](https://help.spalopia.app/es/centro-de-ayuda/cómo-cobrar-una-reserva-en-la-nueva-versión-del-punto-de-venta)
- [Português - Portugal](https://help.spalopia.app/pt-pt/centro-de-ayuda/como-cobrar-nova-versao-ponto-de-venda)

English

Show submenu for translations

[![spl-siana-imagotype-color.svg\]](https://help.spalopia.app/hubfs/spl-siana-imagotype-color.svg)](https://sianabyspalopia.com/)

Open main navigation

Close main navigation

- - [English](https://help.spalopia.app/en/centro-de-ayuda/how-to-collect-payment-new-point-of-sale)
    - [Español](https://help.spalopia.app/es/centro-de-ayuda/cómo-cobrar-una-reserva-en-la-nueva-versión-del-punto-de-venta)
    - [Português - Portugal](https://help.spalopia.app/pt-pt/centro-de-ayuda/como-cobrar-nova-versao-ponto-de-venda)

  English
  
  Show submenu for translations

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Support center](https://help.spalopia.app/en/centro-de-ayuda?hsLang=en)
2. [Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en)
3. [Billing](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#billing)

# How to collect payment in the new version of the Point of sale?

The Point of Sale allows you to collect payment for appointments and bookings in the Agenda, add products and generate the document you need for each transaction, such as a receipt, an invoice or a room charge delivery note.

The document type you choose determines which payment methods you can use on the payment screen. This way, each document is issued only with the payment methods configured for it.

New or modified features are marked at the beginning of their description with the “🚀 **NEW**” label, so you can identify them easily.

##### How to access the payment from the Agenda?

1. Find the appointment in the Agenda.
   
   💡 **Tip**: Check the payment status of the appointment by the colour of the left side band: red if payment is pending, amber if it is partially paid and green if there is no outstanding balance.
2. Click the **Point of Sale** button in the booking.
   
   🔍 **How it works**: The first button sends only the selected appointment to the Point of Sale. The second one sends all the appointments linked to the same locator, which is useful when the booking includes several appointments.
   
   ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Oct-26-2026-09-57-34-4433-AM.png?width=542&height=339&name=image-png-Oct-26-2026-09-57-34-4433-AM.png)
   
   📌 **Note**: For the first transaction of the day, you must confirm the cash opening amount.  
   👉 [How to change the cash opening amount?](https://help.spalopia.app/en/centro-de-ayuda/how-to-change-the-cash-opening-amount?hsLang=en)

##### How to prepare the payment?

1. Review the services of the appointment in the payment summary.
2. If necessary, add products from the search bar.
   
   ✉️ Contact [soporte@spalopia.com](mailto:soporte@spalopia.com) if you work with a barcode reader and need help setting it up.
3. 🚀 **NEW**: In **Document type**, select the document you want to generate when the transaction is completed.
   
   ![](https://help.spalopia.app/hs-fs/hubfs/image-png-Oct-26-2026-09-56-50-4703-AM.png?width=241&height=344&name=image-png-Oct-26-2026-09-56-50-4703-AM.png)
   
   🔍 **How it works**: The drop-down list only shows the document types enabled in your centre, sorted by the weight configured for each one. The document type you choose determines which payment methods are then shown on the payment screen.
   
   💡 **Tip**: If the customer needs an invoice or wants to charge the amount to their room, select the corresponding document type from the start.
   
   🚀 **NEW**: If you select **Invoice**, an additional field for the customer’s tax details is shown. If these details are already in their CRM profile, they are filled in automatically; if not, you must enter them manually. The invoice cannot be issued without all the required details.
4. In **Seller**, select the professional who is processing the payment.  
   👉 [How to register a seller?](https://help.spalopia.app/en/centro-de-ayuda/how-to-register-a-seller?hsLang=en)
5. Click **Pay**.

##### What other options are available in the payment summary?

At the bottom of the payment summary, you will also find these options:

- **Park**: Parks the transaction, which remains visible at the bottom of the screen.  
  ⚠️ **Warning**: Avoid accumulating many parked transactions, as they can be difficult to identify.

- **Void**: Cancels the operation.
- **Discount**: Applies a discount to the products in the sale.  
  ⚠️ **Warning**: If the discount applies to services in the booking, you must add it first from the Agenda.

- **Voucher**: Redeems a gift voucher sold at your centre’s reception or through the Booking engine.  
  👉 [How to redeem a gift voucher in the Point of Sale?](https://help.spalopia.app/en/centro-de-ayuda/c%C3%B3mo-canjear-un-bono-regalo-en-la-nueva-versi%C3%B3n-del-punto-de-venta-en?hsLang=en)

- **Record as deposit**: Records a partial payment of the booking.  
  📌 **Note**: If you work with a PMS integration, use this option to collect payment for a booking with two different payment methods.  
  👉 [How to register a deposit? | Module: Point of Sale](https://help.spalopia.app/es/centro-de-ayuda/como-registrar-un-deposito?hsLang=en)

- **Customer information**: Shows the details of the customer linked to the appointment.  
  💡 **Tip**: Review this information to make sure you are collecting payment for the correct booking.

##### How to complete the payment?

🚀 **NEW**: The payment screen only shows the payment methods accepted by the selected document type.

1. Check the document type selected in the selector, located on the right of the screen, below the summary.  
   Change the document type in that same selector if it is not the one you need.
   
   🔍 **How it works**: When you change the document type, the list of payment methods is updated automatically and only shows the ones accepted by the new type.
2. Select the payment method.
   
   💡 **Tip**: If the payment method you need does not appear, check the selected document type. For example, if you selected **Simplified invoice** but the customer wants to charge the amount to their room, change the document type to **Room charge delivery note**. Only the **Charge on room** payment method will be shown.
   
   ✉️ Contact [soporte@spalopia.com](mailto:soporte@spalopia.com) if the payment methods accepted by each document type do not suit your needs, so we can review your current configuration and adapt it to the way you want to work.
   
   ⚠️ **Warning**: If you add a payment and then change the document type to one that does not accept that payment method, the error “The transaction is not applicable for the document type…” appears when you click **Finish**. Remove that payment with **VOID** and add it again once the document type is selected.
3. Check that the outstanding amount is €0.
   
   💡 **Tip**: If you want to remove a payment method you have added, click **VOID** before completing the transaction.
4. Click **Finish** to confirm the transaction and issue the document.

 

📩 If you have any questions during the process, please do not hesitate to write to us at [soporte@spalopia.com](mailto:soporte@spalopia.com)

- [Configuration and settings](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#main-content)

    - [Basic Configuration](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#basic-configuration)
    - [Advanced Configuration](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#advanced-configuration)
    - [Payment Methods](https://help.spalopia.app/en/centro-de-ayuda/configuration-and-settings?hsLang=en#payment-methods)
- [Agenda](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#main-content)

    - [Resources](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#resources)
    - [Reservations](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#reservations)
    - [Employees](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#employees)
    - [Treatments](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#treatments)
    - [Packs](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#packs)
    - [Settings](https://help.spalopia.app/en/centro-de-ayuda/agenda?hsLang=en#settings)
- [Online Booking/Sales Engine](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#main-content)

    - [Reservations](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#reservations)
    - [Tips](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#tips)
    - [Settings](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#settings)
    - [Refunds](https://help.spalopia.app/en/centro-de-ayuda/online-booking-sales-engine?hsLang=en#refunds)
- [CRM](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#main-content)

    - [Groups and Channels](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#groups-and-channels)
    - [Employee](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#employee)
    - [Online pre check-in](https://help.spalopia.app/en/centro-de-ayuda/crm?hsLang=en#online-pre-check-in)
- [Reports](https://help.spalopia.app/en/centro-de-ayuda/reports?hsLang=en#main-content)

    - [Reports](https://help.spalopia.app/en/centro-de-ayuda/reports?hsLang=en#reports)
- [Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#main-content)

    - [Billing](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#billing)
    - [Point of Sale Operation](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#point-of-sale-operation)
    - [Products](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#products)
    - [Configuration | Point of Sale](https://help.spalopia.app/en/centro-de-ayuda/point-of-sale?hsLang=en#configuration-point-of-sale)
- [Integrations](https://help.spalopia.app/en/centro-de-ayuda/integrations?hsLang=en)
- [Statistics](https://help.spalopia.app/en/centro-de-ayuda/statistics?hsLang=en)

[![Spalopia](https://help.spalopia.app/hs-fs/hubfs/spl-imagotype-color-1.png?width=150&height=72&name=spl-imagotype-color-1.png "Spalopia")](https://sianabyspalopia.com/en/)

Copyright © 2026, Spalopia S.L.